Frequently Asked Questions

Frequently Asked Questions

Blue Hydrangea Boutique | Be You. Boho Beautiful.

Welcome to Blue Hydrangea Boutique! We're so happy you're here. Whether you're shopping for your next favorite outfit, the perfect pair of jeans, or a little something to make you smile, we're here to help. Find answers to our most frequently asked questions below.

Shopping Online

1. Where can I shop Blue Hydrangea Boutique?

You can shop our latest arrivals, boutique favorites, denim, dresses, tops, and accessories anytime at shopbluehydrangea.com. Our online boutique is open 24/7!

2. Do you ship nationwide?

Yes! We're a locally owned boutique in High Point, North Carolina, and we ship our styles throughout the United States. You can shop your favorite Boho looks from wherever you call home.

3. How often do you get new arrivals?

We receive new arrivals regularly! From beautiful Boho-inspired pieces and everyday essentials to statement styles and our favorite denim, there's always something new to discover. Follow us on social media and join our email list to stay in the loop.

4. What if an item I love is sold out?

Our styles can sell out quickly, and some items are available in limited quantities. If something you love is sold out, contact us to ask whether a restock is expected. We can't guarantee every item will return, but we'll be happy to help!

Sizing & Fit

5. How do I know what size to order?

We include available sizing information and fit details in our product descriptions. Because sizing can vary by brand and style, we recommend reviewing the product details before ordering. If you need help choosing a size, reach out to us!

6. Can you help me find the perfect pair of jeans?

Absolutely! Denim is one of our specialties. We carry a variety of brands, rises, washes, and fits to help you find your new favorite pair. Contact us with questions about a particular style, and we'll do our best to help you find your fit.

Shipping & Orders

7. How can I track my order?

Once your order ships, look for your shipping confirmation email, which will include tracking information when available. You can use that information to follow your package.

8. Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to make a change or cancel an order. Once an order has been processed or shipped, we may not be able to make changes.

9. What should I do if my order is incorrect or an item is missing?

Please contact us at shopbluehydrangea@gmail.com with your order number and details about the issue. We'll work with you to help resolve it.

Returns & Store Credit

10. What is your return policy?

We accept returns of new, unworn merchandise within 30 days. Merchandise must be in its original, unworn condition.

  • Within 30 days: Eligible merchandise may be returned for a refund.
  • After 30 days: Store credit is available according to our return policy.
  • After 90 days: Returns are no longer accepted.
  • Sale items: All sale items are final sale.

Please contact us before sending a return so we can help you with the process.

11. How do I start a return?

Email shopbluehydrangea@gmail.com to request a return shipping label and instructions. Please include your order information so we can assist you.

Refunds are processed after your returned merchandise is received and reviewed.

12. Can I exchange an item for another size or color?

We do not offer direct exchanges. If you need a different size or color, please return your eligible item according to our return policy and place a new order for the item you want. We recommend ordering promptly, as inventory can change quickly.

13. Are sale items returnable?

No. All sale items are final sale.

In-Store Shopping

14. Where is Blue Hydrangea Boutique located?

Come see us in person!

Blue Hydrangea Boutique
120 W. Lexington Avenue, Suite 104
High Point, NC 27262

We love helping you find pieces that make you feel beautiful and confident!

15. What are your store hours?

  • Tuesday–Friday: 11 AM–6 PM
  • Saturday: 10:30 AM–5 PM

Hours may vary for holidays or special events, so check our social media for updates before visiting.

16. Can I shop new arrivals in-store and online?

We offer shopping both in-store and online. Inventory may vary between the two, and popular items can sell out quickly. If you're looking for a particular piece, contact us before visiting so we can help you check availability.

Rewards & Staying Connected

17. Does Blue Hydrangea Boutique have a rewards program?

Yes! We offer a rewards program for our customers. Look for the Blue Rewards box on our website to access your rewards and view available offers. Be sure to check your rewards balance and any expiration dates.

18. How can I stay up to date on new arrivals, sales, and events?

Follow Blue Hydrangea Boutique on social media and sign up for our email list! You'll be among the first to hear about new arrivals, special promotions, boutique events, and more.

Contact Us

19. How can I contact Blue Hydrangea Boutique?

We're happy to help!

Thank you for shopping small and supporting our boutique! We appreciate every order, every visit, and every bit of love you show our little business.

Be You. Boho Beautiful. 🌸